Please write to us at email@example.com to inform us of any issues.
If the delivery date is not met, not due to a force majeure event, you may seek the resolution of the sale in accordance with the provisions of articles L.114-1 and L.121-20-3 of the Consumer Code. You can do so by sending a registered letter with acknowledgment of receipt. If, after urging Monolyt, using the same means, to deliver the Creation(s) within a reasonable additional period, Monolyt fails to do so within that timeframe, you have the right to cancel the sale, as provided in Article L.138.2 of the Consumer Code.
If the order has not been shipped when Monolyt receives your cancellation notice, the delivery will be blocked, and you will be refunded any amounts already debited within 14 (fourteen) days from the receipt of the cancellation notice, in accordance with Article L.216-3 of the Consumer Code. If the order has already been shipped when Monolyt receives your cancellation notice, you can still cancel the order by refusing the package. Monolyt will then proceed with the refund of the debited amounts and the return costs you have paid within 14 (fourteen) days from the receipt of the cancellation notice.
However, Monolyt cannot be held responsible for any consequences resulting from a delivery delay that is beyond its control.
CHECKING THE ORDER UPON ARRIVAL
You are required to check the condition of the packaging and the Creations received upon delivery.
It is your responsibility to make any necessary reservations and claims or even refuse the delivery if the package is obviously damaged. Such reservations and claims must be addressed to the carrier by registered letter with acknowledgment of receipt within 3 (three) business days, excluding public holidays, following the date of delivery of the ordered Creations.
You must also send a copy of this letter to Monolyt.
Failure to make a claim within the aforementioned period extinguishes any action against the carrier in accordance with Article L.133-3 of the Commercial Code.
You must ensure that the items delivered correspond to your order.
In the event of non-conformity of the received items, you must inform Monolyt and return the non-conforming items.
RIGHT OF WITHDRAWAL
For any order placed within the territory of the European Union for Products, you have a right of withdrawal that you can exercise by writing an email with acknowledgment of receipt to firstname.lastname@example.org or by registered letter with acknowledgment of receipt to the following address: Fabienne Malausséna – 2 boulevard de Cimiez, entrée 6, 06000 NICE within 14 (fourteen) calendar days following the date of receipt or collection of the order, in accordance with Article L.221-8 of the Consumer Code. You have the right to exercise this right of withdrawal without having to state your reasons or bear any costs other than those necessary for the return of your order. The Creations must be returned in a perfect resale condition (unworn, undamaged, unsoiled), in their original packaging, accompanied by any accessories and a copy of the invoice.
The return costs, as well as the associated risks, are solely your responsibility.
It is therefore recommended that you retain proof of this return, which notably requires the return of the Creations by registered mail with acknowledgment of receipt or by any other means that provide a certain date.
If the Creations are not in a perfect resale condition, the return will be refused, and no refund will be processed. Additionally, the return shipping costs will be charged to you.
If you exercise your right of withdrawal under the conditions outlined in this Article, you will be refunded for the returned Creations, as well as the delivery costs of the order, within fourteen (14) days from the receipt of the Creations returned in perfect condition to Monolyt.
In compliance with the provisions of Article L.121-21-3 of the Consumer Code, the return costs for the Creations are at your expense, except in cases of defectiveness or non-compliance of the delivered Creations.
In the latter case, the return costs of the Creations will be borne by Monolyt, except for any additional costs you have incurred if you have expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.
If you have received the Creations after exercising your right of withdrawal, the amount of the order will be refunded to you upon receipt of the relevant Creations by Monolyt, provided they have been returned in perfect condition for resale.
If you wish to exchange the size of the ordered Creation, the delivery costs will not be waived.
For any order placed outside the European Union, the Customer will have the option to exercise their right of withdrawal within fourteen days from the receipt of their order.
The delivery costs of the order, the return costs of the ordered Articles, as well as any customs duties, are and remain the responsibility of the Customer, which will be deducted from the price of the returned product in case of a refund.
The returned Articles must be in their original packaging, complete, new, and not soiled.
Monolyt will only reimburse the price in euros of the returned ordered Articles in their original package and in perfect condition within fourteen days from the receipt of the returned Articles. The delivery costs, customs clearance, taxes, customs duties, and any exchange rate variations remain the responsibility of the Customer.
Monolyt will not process any size exchanges for articles ordered and delivered outside the European Union.
- Capacity: The Buyer, prior to placing their order, declares to have full legal capacity, enabling them to commit under the General Terms and Conditions of Sale.
- If the Buyer, placing orders for Creations on the Website, lacks legal capacity, their legal representatives (parents, guardians, etc.) shall assume full responsibility for their order and must particularly fulfill the payment obligations.
- Buyer’s breach of obligations: The Seller reserves the right to suspend or cancel any execution of an order and/or delivery, regardless of its nature and level of execution, in case of payment incident, fraud, or attempted fraud related to the use of the Website, including previous orders placed by the Buyer.
Monolyt is subject to the legal warranty conditions provided for in articles L. 211-4, L. 211-5, and L. 211-12 of the Consumer Code, as well as articles 1641 and 1648 of the Civil Code. The provisions of this article are without prejudice to the right of withdrawal provided for in article 7.
You can avail yourself of the legal warranty of conformity for the Creations sold on the Website, in accordance with Articles L.211-4 to L.211-14 of the Consumer Code.
The entire Website and each of its components (such as trademarks, domain names, texts, structures, software, animations, images, photographs, illustrations, packaging, diagrams, logos, sounds, and music) are the exclusive property of Fabienne Malausséna. Therefore, she is the only one authorized to exploit the related intellectual property rights.
No element of the Website, whether software, visual, or audio, may be used, reproduced, broadcasted, or published in whole or in part without the prior written permission of Monolyt. The creation of simple or hypertext links to the Website is subject to the prior written authorization of Monolyt, which may be revoked at any time. Monolyt disclaims any responsibility (including editorial responsibility) concerning access to the Website – and its content – through a hyperlink to or on the Website.
Monolyt collects your personal data, as well as, if applicable, the recipient’s data, which are necessary for the processing and delivery of orders, as well as for invoicing purposes.